Get help with FlyAgain, ask about your account, report a problem or submit a complaint using the form below. You do not need to sign in to contact us.
How do I register?
- Open the FlyAgain app or the web sign-in page and choose registration.
- Enter your name, email address and password, then accept the terms. You can also start web registration with Facebook.
- New accounts start with the finder role. Contact us to request rescuer, caregiver or other permissions.
How can I contact you?
Email us or use the contact form. For account problems, include the email address you registered with. Never send your password.
E-mail: info@myndideal.com
Telephone: +36 70 9672962
These contact channels are not guaranteed. Telephone availability is limited to working hours; we aim to reply to email within 30 days. We recommend the form below: requests are durably recorded and visible to multiple administrators. Statutory response deadlines are unaffected.
Sign-in and updates
Use the same FlyAgain account on the web and in the mobile app. If sign-in fails or the app requires an update, you can still contact us here. Include your platform and app version.
Not for animal rescue reports
Use “New case” in the app to report an animal in need, with its location and a photo if possible. This support form is for questions about the application.
Location sharing: enabling, disabling and background recording
Location sharing helps coordinate bird-rescue and transport tasks: an authorised dispatcher can see a participant’s recent location while the travelling user uses another app or locks their phone. This is not an emergency-location or guaranteed continuous-monitoring service; confirm essential coordination details directly when needed.
Location sharing, background measurement on this device and route-history retention are separate settings. Background recording is off by default. Under Settings → Field location sharing, users who have already enabled location sharing may enable “Record in the background on this device” after accepting a separate disclosure. System location permission is also required. Accepting the EULA, registering or consenting on another device does not enable it. Case management and manual journey-status updates remain available without location sharing.
Turning off the background switch stops background measurement locally on that device, including when offline; foreground location sharing may continue according to its separate setting. The Android notification’s Stop action disables the same background permission. To stop all location sharing, use “Never share my location”; stopping one journey stops recording for that journey. Once the server confirms that location sharing is disabled, background consent is cleared for every device. A stop requested from another device reaches the recording client on its next successful refresh. System location permission can also be revoked in the phone’s settings.
Recording processes coordinates, measurement timestamps, accuracy and identifiers associated with the account and recording device. Precise live location is visible only to authorised dispatchers and administrators; it is not public. Full route-history retention requires both the personal and system GPS-history settings. Users can view their own retained routes; dispatchers/admins need the corresponding authorisation. Disabling recording does not delete earlier data: existing routes follow the retention periods in the privacy policy and settings, and applicable deletion rights. The temporary local upload queue may contain previously measured points; a delayed upload does not restart recording. Location data is not sold or used for advertising tracking.
The iOS/iPadOS, macOS and Android apps can continue recording already started by the user. The browser version does not offer continuous background GPS recording through this switch. The system indicates location use; Android also offers a stop action in its service notification, whose display depends on system notification permission. GPS reception, connectivity, power saving, operating-system termination or force-quitting the app may interrupt recording. The feature may increase battery consumption.
The optional Apple Watch app is connected with separate approval on the iPhone and receives its own revocable access; your password is not copied to the watch. The watch is a separate GPS source with its own location permission and background recording setting. It stores points locally while offline and uploads them with server acknowledgement. Watch access can be revoked on the iPhone; a stop or revocation reaches another device at its next successful communication. The watch feature is under development and testing.
Detailed privacy policy · Data deletion and privacy requests
Status as of 21 October 2026: background location recording is under development and testing. This status note does not replace separate permission or limit your privacy rights.